A delivery time and date will be arranged with you prior to delivery. A contact number is essential when completing your order online. If you prefer, you can mention a desired delivery date  in the 'Special requests' section when making an order and we will do our best to accommodate that desired delivery time. We try to deliver very quickly, however, during peak times deliveries can take up to 7 working days.

 

Delivery is charged to the areas noted on the delivery page however if you require delivery outside of our areas please contact us direct and we will try and accommodate your delivery. 

​

Deliveries will be placed at the top of a driveway or kerbside outside the property. We can not deliver around the back of a property. If access to your property is restrictive then please make us aware at the time arranging delivery. Our vehicle will need to be able to park directly outside the property. 

​

Deliveries will not be made where the ground condition is uneven, not suitable to unload or likely to cause damage to the vehicle. We reserve the right to cancel your order if the delivery vehicle is unable to safely access the delivery location.

​

Any dates and times we specify for delivery of the goods are an estimate. We shall not be liable to you if we do not deliver on or at any particular date or time, however we will always notify you of any changes to delivery.  

​

You will allow and/or procure sufficient access to and from the relevant site and sufficient unloading space for our deliveries, to allow us to carry out the services. You will ensure that the site where the services are to be performed is, where necessary, cleared and prepared before the services are due to commence.

​

We do not require a signature on delivery, however, a pre-arranged delivery area is required if you are not present at the time. 

​

 Any query about your delivery must be made as soon as possible within seven days of the date when the goods would, in the ordinary course of events, have been delivered else the goods shall be deemed to have been delivered in accordance with the order

The price quoted for such services assumes that:

(a) the site is ready and suitable for the services to commence at the agreed time;

(b) suitable site access is available at all times
 

You will be responsible for the disposal of any waste (normally bark chippings) arising from the goods and will comply with all applicable laws, regulations and waste management licences relating to such waste. 

​

We accept no liability to any damage to your property before or after the delivery.  

​

We do not accept any responsibility for any Goods which are lost or stolen after they have been delivered.

​

If your order is incomplete or incorrect then you may reject the delivery and you will not be charged a redelivery charge when we fulfil the order.

​

If your order is faulty in any way please contact us within 24 hours and we will arrange either a refund or a replacement. We will not accept refund requests for any fault raised more than 24 hours after delivery, due to this being a dried and prepared product.

​

Oak View Logs comply with the Consumer Contracts Regulations 2014 and Consumer Rights Act 2015

​